Troubleshooting & FAQ
Help & Troubleshooting
Need a quick diagnosis or technical support?
Here you will find solutions to common issues,
configuration guides, and error handling instructions.
configuration guides, and error handling instructions.
Search our knowledge base to instantly restore your charging station to full operation.
Go to FAQ
Most issues can be resolved in a few
minutes without calling service.
minutes without calling service.
Before contacting technical support, please perform the following steps:
Check LED status
The color and flashing sequence indicate the device status (details in the manual).
Verify power and network
Ensure fuses are switched on and the station has internet access (if required).
Perform a restart (Soft Reset)
Restart the device remotely via the app or by switching off the power for 30 seconds.
FAQs
What is standby power consumption?
At Enelion, we believe the future of mobility depends on reliable, future-proof hardware. Our solutions are designed to empower partners across industries to accelerate electrification, reduce environmental impact, and scale sustainably.
What is an RCD and why is it used in charging stations?
At Enelion, we believe the future of mobility depends on reliable, future-proof hardware. Our solutions are designed to empower partners across industries to accelerate electrification, reduce environmental impact, and scale sustainably.
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